FREE GROUND SHIPPING ON ALL ORDERS

Shipping and Returns

Free shipping applies to orders shipped within the 48 contiguous United States.


Delta Duck UPS Transit Time Map

General Terms and Conditions

Delta Duck does not make any warranties of merchantability or fitness for any particular purpose or any other warranty, express or implied. Unless specifically stated, products are of commercial quality and standards. Buyer must determine suitability for the products particular use or purpose and will assume any and all risk and liability whatsoever resulting from the use of all products, whether used singly or in combination with other products or components.

Processing Time

Most orders ship the same business day, but please allow up to 72 hours (3 days) to ship your order. If we expect your order to ship later than three (3) days after placing your order we will call you. If your order is placed after 2 PM central time, your order will begin processing the next business day. If you need your order shipped ASAP and placed in the front of the processing queue, you must select UPS 3 Day Select, UPS 2nd Day Air, or UPS Next Day Air Saver. Once your order is shipped, your delivery date will depend on the shipping method, which is unrelated to the processing time.

Shipping & Handling

For orders less than one hundred and fifty (150) pounds, our standard method of shipment is by UPS. If your order exceeds one hundred and fifty (150) pounds or the packaging is too large to ship via UPS we will contact you to discuss shipping options. For orders outside the contiguous continental United States, please contact us before placing your order.

Our standard shipping is UPS Ground. Please see the map above to determine approximate transit time to your location (not including processing time). If you would like expedited shipping, please call before you order to verify the items are in stock. Shipping charges are an estimate only and may be adjusted due to UPS rates, and/or packaging restrictions. We will use all measures to keeping shipping costs low

Delta Duck UPS Transit Time Map

Shipping Options

Below are explanations of our shipping options. Please note that transit time estimates below do not include processing time.

UPS Ground

1 - 5 business days transit time, guaranteed.
Delivery by end of day, Monday - Friday.

UPS 3 Day Select

3 business days transit time, guaranteed.
Delivery by end of day, Monday - Friday.

UPS 2nd Day Air

3 business days transit time, guaranteed.
Delivery typically by end of day, Monday - Friday.

UPS Next Day Air Saver

Next business day transit time, guaranteed.
Delivery typically by 3:00 p.m., Monday - Friday.
Service not available in all areas, choose "Next Day Air" if "Next Day Air Saver" isn't shown.

UPS Next Day Air

Next business day transit time, guaranteed.
Delivery typically by 10:30 a.m., and typically by 3:00 p.m. in rural areras, Monday - Friday.

United States Postal Service ( UPS SurePost )

2 - 18 business days transit time.
UPS delivers the package to your local post office, then the post office delivers the package to your home or business. This is often the most economical shipping option, and typical transit times are only one or two days longer than UPS Ground. UPS advises that transit times can range from 2-18 days. Do not select this option if the USPS does not deliver to your home.

Freight

If your order weight is too large to ship via UPS we will call you to discuss freight shipment options. Transit times vary depending on service selected.

Look to the UPS Service Guide for more detailed information about shipping methods.

Notice of Defect or Damage

Buyer must inspect goods promptly upon receipt of goods. Claims for shortages, damage, defects or other reasons or unsuitability must be made within thirty (30) days of the Buyer taking delivery. All claims not made, in writing to the seller within the specified time period shall be deemed waived. Seller will not pay any claim for labor, delays, or damage by reason of their use. No material shall be returned without the written consent of the Seller. If you wish to make a claim, please contact us and refer to our Returns/Exchanges section.

Returns/Exchanges

Due to the nature of our products, returns are not accepted unless approved by our customer service department. Please be advised a 15% re-stocking fee may be charged for returned goods. Items returned must be in new, unused condition and free from rust, oxidation and/or dirt. If the seller is not at fault, credit will be issued towards the products only, not the shipping costs. Cut-to-length wire rope, cable, rope and chain cannot be returned.

  • Returns Procedure

    • If you wish to initiate a return, please contact us via email or phone. We will discuss and determine if the type and condition of the product is suitable for return and give specific instructions as to where and how to ship the product.
    • If the item is suitable for return, we will determine which party is responsible for covering the shipping costs to and from our facility. Determining factors can be found in our Responsibility for Return Shipping Costs section.
    • The buyer is responsible for arranging return shipping to our facility, but if you require assistance, we can generate and email a shipping label to you. If it is determined that the buyer will be responsible for shipping charges, the shipping charges will be applied against the buyer's credit for the returned products.
    • Packages can be dropped off at local UPS facilities, or a pickup can be scheduled. Package pickups come with an added cost determined by the delivery service. Tip: You may know and trust a local business that has daily pickup that would allow you to leave your package with them for daily pickup.
    • Returns are processed and refunds are issued within two (2) business days after we receive the product at our facility. The buyer's banking institution may take longer to process the refund and is not included in our two (2) day window.
    • Exchanges are handled in the same manner as returns. Buyers should place a new order for the new product after the return is initiated or refunded.

  • Returns Window

    • Customers have thirty (30) days after successful delivery of the product to initiate a return.
    • The product much be picked up by the delivery company within three (3) business days of initiating the return.

  • Return Method

    • Once the buyer's return has been approved, the customer will receive a refund within two (2) business days.
    • The buyer's refund will be issued using the same manner that their payment was accepted. (Credit card, debit card, Pay Pal, etc.)
    • The buyer's banking institution sometimes take longer to process the refund and is not included in our two (2) day window.

  • Responsibility for Return Shipping Costs

    • The seller will be responsible for shipping charges if the buyer received product that was defective, damaged, and/or shipped the incorrect product.
    • The buyer will be responsible for the shipping charges and may be subject to a 15% re-stocking fee if the buyer ordered the wrong part, or does not have a need for the product any longer.

Please contact us before ordering if you require further information.

Payment

Delta Duck accepts Visa, MasterCard, Discover and American Express. Payment by check is acceptable under some circumstances; please contact us if you wish to pay by check.

Louisiana Tax Exempt Buyers Note

Should you be tax exempt, you must email us your Tax ID number and/or fax a copy of your Tax Exemption Certificate to avoid being charged sales tax.

Privacy Policy

Read our privacy policy HERE.

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